THE TELEPHONE ANSWERING SERVICE THAT CHARGES

INTERFACE WITH CALL FLOW MANAGEMENT APPLICATIONS • INTERFACE WITH CONTACT MANAGEMENT APPLICATIONS • CHARGING FOR INCOMING CALLS • CHARGING FOR CALL PATCHING • CHARGING FOR SENT SMS MESSAGES • CHARGING FOR SENT FAX MESSAGES • CHARGING FOR EMAIL MESSAGES

ABOUT RHINO

Rhino is a program, designed to automate the invoicing process for telephone answering bureaus and outbound call centres.

The key element for any telephone answering bureau is the ability to identify an incoming call by client, display pertinent information via screen popping and process the call. Although these systems are important in the operation of a bureau, one element that is often overlooked is invoice generation.

Rhino has been developed to fulfil the exacting requirements for invoicing of telephone answering bureaus by integrating pertinent data from a range of different sources. The Rhino system is capable of producing invoices with minimal effort, using charge strategies that can be customised to suit each client.

Rhino is also designed to satisfy the requirements of outbound call centres for telemarketing campaigns. The standard approach is to utilise a campaign management system, which provides full on screen interactive instructions for the operator. Another approach, albeit much simpler, is by the concept of assigning account codes to outbound telephone calls. Rhino is capable of handling both of these methodologies.

In Rhino both telephone answering and outbound marketing are referred to as campaigns.

RHINO HAS A COMPREHENSIVE CHARGING STRATEGY WHICH INCLUDES:

  • An interface with Call Flow Management applications
  • An interface with Contact Management applications
  • charging for incoming calls (duration/quantity)
  • charging for call patching
  • charging for sent SMS messages
  • charging for sent fax messages
  • charging for email messages