REDUCE COSTS. TRACK EFFICIENCY.
IMPROVE CUSTOMER SERVICE

ITEMISE CALLS • ALLOCATE CALL COSTS OPTIMISE TARIFFS • MAXIMISE EFFICIENCY • DETECT FRAUD • ENABLE VOICE RECORDER INTERFACE • MONITOR TELEPHONE ABUSE

MEASURING PERFORMANCE FOR MARKETING AND TELESALES COMPANIES


The ELEPHANT CALL MANAGEMENT SYSTEM uses uses STD codes and DDI numbers to monitor incoming call traffic and analyses marketing campaigns, as well as:

  • A dynamic display showing live call data
  • Measuring answer time analysis against targets you set
  • Incoming and outgoing telesales analysis against benchmarks customised to your business
  • Show distribution of DDI calls and measuring the effectiveness of your staff
  • Assigning individual DDI codes to measure the effectiveness of your marketing campaigns
  • Measuring the effectiveness of promotion lines by STD code
  • Reporting of caller ID (CLID) on lost calls, highlighting potential lost business
  • Providing accurate information to your staff to help them achieve realistic targets


  • If you use automated attendant technology, you can also measure the time taken for your callers to speak to an operator.


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