REDUCE COSTS. TRACK EFFICIENCY.
IMPROVE CUSTOMER SERVICE

ITEMISE CALLS • ALLOCATE CALL COSTS OPTIMISE TARIFFS • MAXIMISE EFFICIENCY • DETECT FRAUD • ENABLE VOICE RECORDER INTERFACE • MONITOR TELEPHONE ABUSE

HARDWARE REQUIREMENTS

The ELEPHANT CALL MANAGEMENT SYSTEM can be installed on any industry standard PC with the following recommended hardware specifications:

  • Intel Pentium 4 or Higher
  • MS - Windows 2000 with 512 MB of RAM
  • MS - Windows XP Professional with 512 MB of RAM
  • MS - Windows Vista Business with 1 GB of RAM
  • MS - Windows 7 Professional with 2 GB of RAM
  • MS - Windows Server Compatibility
  • 200 MB available Hard Disk Space
  • CD/DVD ROM Drive
  • Mouse/Keyboard
  • Standard VGA Monitor (minimum resolution 800x600)
  • Network Interface for IP connection
  • 1 available serial port (RS232C or V24] for serial connection
  • Internet connectivity for remote support

The telephone system must be configured to output call data either via IP or serial (V24/RS232) connection. This output is often referred to as CDR (Call Data Recording) or SMDR (Station Management Detail Recording). All information is dependent upon the output of your telephone system.