REDUCE COSTS. TRACK EFFICIENCY.
IMPROVE CUSTOMER SERVICE

ITEMISE CALLS • ALLOCATE CALL COSTS OPTIMISE TARIFFS • MAXIMISE EFFICIENCY • DETECT FRAUD • ENABLE VOICE RECORDER INTERFACE • MONITOR TELEPHONE ABUSE

ALLOCATE CALL COSTS

  • Produce comprehensive reports that identify and allocate call charges to the appropriate department, client, extensions or account codes
  • Measure company and department expenditure against budgets
  • Allocate account codes to clients, projects or jobs
  • Allocate call costs to various cost centres
  • Allocate authorisation codes to restricted phones in common areas
  • Produce telephone bills for clients or external parties with access to your telephone facility
  • Check for unallocated extensions, account codes and STD codes etc
  • Log all calls regardless of whether or not the extension or account code is defined

OPTIMISE TARIFFS

  • Calculate all call costs using our comprehensive costing engine to receive an impartial picture of how your tariffs are working and how they fare against one another
  • A range of tariffs may be easily created and managed by the end user
  • Tariff comparison will identify the most cost effective carrier for your calls
  • Tariff analysis will help negotiate better discounts to specific destinations
  • Identification of LCR (Least Cost Routing) access digits enable the correct tariff to be applied to each call
  • STD locator calculates the cost of any call made for any destination or duration
  • There is no limit to the number of tariffs that can be created

DETECT FRAUD

Fraudsters can hack into a telephone system and generate expensive calls to anywhere in the world including Inmarsat and Premium numbers. The ELEPHANT CALL MANAGEMENT SYSTEM enables you to take the appropriate action by::

  • Determining telephone numbers that identify unauthorised calls
  • Highlighting fraudulent through dial and trunk to trunk calls
  • tracing malicious and nuisance calls
  • Automatically generate email alerts when suspicious activity is encountered
  • Identifying illicit calls to and from competitors
  • Tracing malicious and nuisance calls
  • Specifying acceptable call times and durations

INCREASE OPERATOR EFFICIENCY

  • Use carefully designed reports to provide the information to analyse call volume, response times and lost calls and identify any shortcomings
  • Identify unanswered calls and the time of day that they occur
  • Analyse operator assisted/DDI distribution of calls
  • Monitor extension utilisation appropriate to position
  • Monitor activity levels to identify staff requirements for different time periods
  • Measure operator performance against set target levels
  • Dynamic display/wallboard facility


  • Dynamic Display

    Display measuring the performance of marketing and telesales.



INCREASE SYSTEM EFFICIENCIES

  • Identify the number of lines required with exchange line usage reports
  • Identifying any under used extensions and DDI codes
  • Analyse call patterns to detect and highlight inefficient system programming
  • Detect data extension malfunctions
  • Elephant monitors GSM Gateway traffic and alerts you when thresholds are reached

ENABLE VOICE RECORDER INTERFACE

  • Option to Integrate with voice recording systems
  • Simple click and play to listen to recorded calls
  • Save recorded calls to WAV files

GENERAL INFORMATION

  • All combinations of installation: single site, multi-site, remote and dual input
  • Use matriarch monitoring for continuous checking of multiple sites
  • Automatic backup of important call data and system information
  • Receive software, STD code and tariff updates via Internet
  • Remote access facilities with passcode protection included with software
  • Export options to various accounting and invoicing packages/li>
  • Software buffer (which can be run as a service) with optional external serial or LAN buffer for additional data protection
  • No imposed limits to the number of calls, extensions, lines, tariffs, etc
  • A range of alerts including on-screen, audible, email and SMS (via a SMS gateway) warn when thresholds have been reached
  • Simple export conversions for reports into popular file formats e.g. Excel and HTML


  • Cost Centre Report

    Cost Centre Report