ALLOCATE CALL COSTS

• Produce comprehensive reports that identify and allocate call charges to the appropriate department, client, extensions or account codes
• Measure company and department expenditure against budgets
• Allocate account codes to clients, projects or jobs
• Allocate call costs to various cost centres
• Allocate authorisation codes to restricted phones in common areas
• Produce telephone bills for clients or external parties with access to your telephone facility
• Check for unallocated extensions, account codes and STD codes etc
• Log all calls regardless of whether or not the extension or account code is defined

OPTIMISE TARIFFS

• Calculate all call costs using our comprehensive costing engine to receive an impartial picture of how your tariffs are working and how they fare against one another
• A range of tariffs may be easily created and managed by the end user
• Tariff comparison will identify the most cost effective carrier for your calls
• Tariff analysis will help negotiate better discounts to specific destinations
• Identification of LCR (Least Cost Routing) access digits enable the correct tariff to be applied to each call
• STD locator calculates the cost of any call made for any destination or duration
• There is no limit to the number of tariffs that can be created

DETECT FRAUD

Fraudsters can hack into a telephone system and generate expensive calls to anywhere in the world including Inmarsat and Premium numbers. The ELEPHANT CALL MANAGEMENT SYSTEM enables you to take the appropriate action by::

• Determining telephone numbers that identify unauthorised calls
• Highlighting fraudulent through dial and trunk to trunk calls
• tracing malicious and nuisance calls
• Automatically generate email alerts when suspicious activity is encountered
• Identifying illicit calls to and from competitors
• Tracing malicious and nuisance calls
• Specifying acceptable call times and durations

INCREASE OPERATOR EFFICIENCY

• Use carefully designed reports to provide the information to analyse call volume, response times and lost calls and identify any shortcomings
• Identify unanswered calls and the time of day that they occur
• Analyse operator assisted/DDI distribution of calls
• Monitor extension utilisation appropriate to position
• Monitor activity levels to identify staff requirements for different time periods
• Measure operator performance against set target levels
• Dynamic display/wallboard facility




Display measuring the performance of marketing and telesales.

INCREASE SYSTEM EFFICIENCIES

• Identify the number of lines required with exchange line usage reports
• Identifying any under used extensions and DDI codes
• Analyse call patterns to detect and highlight inefficient system programming
• Detect data extension malfunctions
• Elephant monitors GSM Gateway traffic and alerts you when thresholds are reached

ENABLE VOICE RECORDER INTERFACE

• Option to Integrate with voice recording systems
• Simple click and play to listen to recorded calls
• Save recorded calls to WAV files

GENERAL INFORMATION

• All combinations of installation: single site, multi-site, remote and dual input
• Use matriarch monitoring for continuous checking of multiple sites
• Automatic backup of important call data and system information
• Receive software, STD code and tariff updates via Internet
• Remote access facilities with passcode protection included with software
• Export options to various accounting and invoicing packages/li>
• Software buffer (which can be run as a service) with optional external serial or LAN buffer for additional data protection
• No imposed limits to the number of calls, extensions, lines, tariffs, etc
• A range of alerts including on-screen, audible, email and SMS (via a SMS gateway) warn when thresholds have been reached
• Simple export conversions for reports into popular file formats e.g. Excel and HTML




Cost Centre Report