REDUCE COSTS. TRACK EFFICIENCY.
IMPROVE CUSTOMER SERVICE
ITEMISE CALLS ALLOCATE CALL COSTS OPTIMISE TARIFFS MAXIMISE EFFICIENCY DETECT FRAUD ENABLE VOICE RECORDER INTERFACE MONITOR TELEPHONE ABUSE
ALLOCATE CALL COSTS
- Produce comprehensive reports that identify and allocate call charges to the appropriate department, client, extensions or account codes
- Measure company and department expenditure against budgets
- Allocate account codes to clients, projects or jobs
- Allocate call costs to various cost centres
- Allocate authorisation codes to restricted phones in common areas
- Produce telephone bills for clients or external parties with access to your telephone facility
- Check for unallocated extensions, account codes and STD codes etc
- Log all calls regardless of whether or not the extension or account code is defined
OPTIMISE TARIFFS
- Calculate all call costs using our comprehensive costing engine to receive an impartial picture of how your tariffs are working and how they fare against one another
- A range of tariffs may be easily created and managed by the end user
- Tariff comparison will identify the most cost effective carrier for your calls
- Tariff analysis will help negotiate better discounts to specific destinations
- Identification of LCR (Least Cost Routing) access digits enable the correct tariff to be applied to each call
- STD locator calculates the cost of any call made for any destination or duration
- There is no limit to the number of tariffs that can be created
DETECT FRAUD
Fraudsters can hack into a telephone system and generate expensive calls to anywhere in the world including Inmarsat and Premium numbers. The ELEPHANT CALL MANAGEMENT SYSTEM enables you to take the appropriate action by::
- Determining telephone numbers that identify unauthorised calls
- Highlighting fraudulent through dial and trunk to trunk calls
- tracing malicious and nuisance calls
- Automatically generate email alerts when suspicious activity is encountered
- Identifying illicit calls to and from competitors
- Tracing malicious and nuisance calls
- Specifying acceptable call times and durations
INCREASE OPERATOR EFFICIENCY
- Use carefully designed reports to provide the information to analyse call volume, response times and lost calls and identify any shortcomings
- Identify unanswered calls and the time of day that they occur
- Analyse operator assisted/DDI distribution of calls
- Monitor extension utilisation appropriate to position
- Monitor activity levels to identify staff requirements for different time periods
- Measure operator performance against set target levels
- Dynamic display/wallboard facility

Display measuring the performance of marketing and telesales.
INCREASE SYSTEM EFFICIENCIES
- Identify the number of lines required with exchange line usage reports
- Identifying any under used extensions and DDI codes
- Analyse call patterns to detect and highlight inefficient system programming
- Detect data extension malfunctions
- Elephant monitors GSM Gateway traffic and alerts you when thresholds are reached
ENABLE VOICE RECORDER INTERFACE
- Option to Integrate with voice recording systems
- Simple click and play to listen to recorded calls
- Save recorded calls to WAV files
GENERAL INFORMATION
- All combinations of installation: single site, multi-site, remote and dual input
- Use matriarch monitoring for continuous checking of multiple sites
- Automatic backup of important call data and system information
- Receive software, STD code and tariff updates via Internet
- Remote access facilities with passcode protection included with software
- Export options to various accounting and invoicing packages/li>
- Software buffer (which can be run as a service) with optional external serial or LAN buffer for additional data protection
- No imposed limits to the number of calls, extensions, lines, tariffs, etc
- A range of alerts including on-screen, audible, email and SMS (via a SMS gateway) warn when thresholds have been reached
- Simple export conversions for reports into popular file formats e.g. Excel and HTML
