REDUCE COSTS. TRACK EFFICIENCY.
IMPROVE CUSTOMER SERVICE

ITEMISE CALLS • ALLOCATE CALL COSTS OPTIMISE TARIFFS • MAXIMISE EFFICIENCY • DETECT FRAUD • ENABLE VOICE RECORDER INTERFACE • MONITOR TELEPHONE ABUSE

FREQUENTLY ASKED QUESTIONS

DO I NEED A DEDICATED PC TO RUN ELEPHANT?

No. The ELEPHANT CALL MANAGEMENT SYSTEM can be run in parallel with most other applications although for larger telephone systems with hundreds of extensions it is recommended to use a dedicated PC.

IS MY PC SUITABLE FOR RUNNING ELEPHANT?

The ELEPHANT CALL MANAGEMENT SYSTEM will run on any modern industry standard PC of modest specification. Click here for the minimum PC specification.

IS MY TELEPHONE SYSTEM COMPATIBLE WITH ELEPHANT?

The ELEPHANT CALL MANAGEMENT SYSTEM supports a wide range of both current and obsolete telephone systems. Click here for supported systems.

DO I REQUIRE THE SERVICES OF AN ENGINEER TO INSTALL THE SYSTEM?

No, the installation wizard simplifies the software installation process.

WILL MY TELEPHONE SYSTEM REQUIRE ANY REPROGRAMMING?

Depending upon the telephone system, the call logging port may need to configured and activated.

WHAT ARE THE LIMITS FOR THE NUMBER OF EXTENSIONS ETC?

There are no limits set within the ELEPHANT CALL MANAGEMENT SYSTEM for the number of extensions, departments, trunks or calls. The only limit is the available space on the hard disk.

CAN I ACCESS THE ELEPHANT DATA FROM OTHER PCs?

The licence for the ELEPHANT CALL MANAGEMENT SYSTEM is on a per telephone system basis. Consequently the software may be installed on an unlimited number of PCs accessing a single database.

CAN I AUTOMATICALLY SEND REPORTS BY EMAIL?

The report scheduler within the ELEPHANT CALL MANAGEMENT SYSTEM can be configured to regularly send reports to printers, files or email.

CAN I EXPORT DATA FROM ELEPHANT INTO OTHER APPLICATIONS?

Yes, there is a comprehensive range of different formats that reports can be exported to including Microsoft Excel, HTML (Hypertext Markup Language) and CSV (Comma Separated Values).

In addition, the ELEPHANT CALL MANAGEMENT SYSTEM can export billing information to specific applications such as BCM, Centre Charge and Storm.